Returns or Exchanges
1. Unless otherwise specified, no return or exchange of merchandise will be accepted.
2. Subject to the returns or exchanges policy, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:
-the returns or exchanges policy applies;
-the merchandise is unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes; does not affect the status of our secondary sales.
-the packaging of the merchandise must be in the condition in which it was delivered to you; and
-a request for return or exchange is sent to our customer service representative via email(sales@k-clean.com.hk) or sales hotline(+852 3161 5515).
3. You agree and accept that merchandise accepted for returns are only eligible for refund in the form of refund carrying with an expiry date for your next purchase. No cash refund will be offered. If any promotional discount was applied to the total purchase amount at time of purchase, you will be refunded in the amount paid at the time of purchase for that item.
4. You agree and accept that merchandise is acceptable for exchange subject to stocks availability.If in stock, completion usually takes up to 10 business days.
